Support

Frequently Asked Questions

Answers to common questions we receive before and after product adoption. For anything else, please reach out via the contact form.

  • In the past we used C++Builder. Today we use Visual Studio 2022 with C#. For automation equipment we rely on QMachineStudio's XScript and the GUI designer.
  • We use GitHub as our primary repository, with local backups on each developer's machine. Older codebases are archived on an internal SVN server.
  • Please email contact@ict-lab.com with: (1) machine and time of occurrence, (2) current SW version, (3) description of the issue, (4) frequency, (5) log data. More detail means faster root cause analysis.
  • One year of free maintenance is provided after delivery. Issues caused by intentional or careless misuse are excluded. Additional feature development incurs a separate fee. If the source is modified directly by the customer, free support may be limited.
  • For QMachineStudio-based projects, we provide the project and script sources by default. Parts developed directly in C# / C++ are not provided by default; they can be included under a separate agreement.
  • (1) QMachineStudio development and sales, (2) automation equipment control software development, (3) training and consulting, (4) machine vision algorithm development, (5) machine vision hardware sales.
  • An approach using industrial PCs (IPCs) to control equipment. Sensor inputs are processed on the IPC, then motors and valves are actuated. It makes complex algorithms, remote control, and integration with upper systems straightforward — which is why PC control has become the modern standard.
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